Jem Blackford - Pro-Networks
Position: Project & Compliance Manager
First year in IT: 2005
Joined Pro-Networks: 2020
Family: Wife and Daughter
Hobbies: Family time (preferably somewhere hot and sunny)
Best thing about Pro-Networks: Being part of a great team
Pets: Does my daughter count?
Life's ambition: To get out alive
Dream job as a child: Council grass cutter (hayfever brought my dreams tumbling down)


Customer service KPI performance for September 2021

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Customers spoke to an IT engineer within 8 seconds.

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73.12% of support calls resolved same day.

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99.38% of customers retained our services.