James Horne, IT Support Engineer, Pro-Networks
Position: Support Engineer
First year in IT: 2014
Joined Pro-Networks: 2014
Home Town: Chester
Pets: None...yet.
Dream job as a child: Games designer.

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Customer service KPI performance for April 2020

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Customers spoke to an IT engineer within 18 seconds.

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71.46% of support calls resolved same day.

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100% of customers retained our services.