Jahswill Ezeugwu - Pro-Networks
Position: Support Engineer
First year in IT: 2011
Joined Pro-Networks: 2021
Family: Wife & 2 girls
Hobbies: Reading, Travelling and Fiddling with Tech stuff
Best thing about Pro-Networks: It’s a team passionate professionals
Life's ambition: A quiet simple life with my family
Dream job as a child: To be a doctor


Customer service KPI performance for July 2022

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Customers spoke to an IT engineer within 7 seconds.

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73.04% of support calls resolved same day.

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99.38% of customers retained our services.