Huw Gelder - IT Support Engineer
Position: Support Engineer
First year in IT: 1994
Joined Pro-Networks: 2018
Home Town: Connah's Quay
Family: Wife and Daughter
Hobbies: Golf, DIY – Not much time for either now with a 3 year old wanting to play Lego and Hair Salon!
Best thing about Pro-Networks: I’ve been on the customer side of things so know they do an excellent service. Plus near to home!
Life's ambition: Win the lottery and pay my mortgage off!
Dream job as a child: Football commentator (so to get into games for free)


Customer service KPI performance for August 2019

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Customers spoke to an IT engineer within 12 seconds.

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70.79% of support calls resolved same day.

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100% of customers retained our services.