Garry Owens, IT Support Engineer, Pro-Networks
Position: Project Engineer
First year in IT: 2005
Joined Pro-Networks: 2010
Best thing about Pro-Networks: Working with the great team of talented people.


Customer service KPI performance for August 2019

It support icon for engineer with headphones

Customers spoke to an IT engineer within 12 seconds.

IT support icon showing stopwatch

70.79% of support calls resolved same day.

IT support icon showing team

100% of customers retained our services.