Drew Hall - IT Helpdesk Administrator, Pro-Networks
Position: It Helpdesk Administrator
First year in IT: 2002
Joined Pro-Networks: 2018
Home Town: Derby
Family: Wife and 2 boys
Hobbies: My family
Best thing about Pro-Networks: The friendly atmosphere and willingness to help
Pets: Two Springer Spaniels
Life's ambition: To enjoy seeing my family grow up. It goes so fast.
Dream job as a child: To not need to have a Job and be able to see the world. Then reality kicked in when I was about 12 when I started working on a Saturday milk round. All downhill from then.

Colleagues

Customer service KPI performance for August 2019

It support icon for engineer with headphones

Customers spoke to an IT engineer within 12 seconds.

IT support icon showing stopwatch

70.79% of support calls resolved same day.

IT support icon showing team

100% of customers retained our services.