Drew Hall - IT Helpdesk Administrator, Pro-Networks
Position: It Helpdesk Administrator
First year in IT: 2002
Joined Pro-Networks: 2018
Home Town: Derby
Family: Wife and 2 boys
Hobbies: My family
Best thing about Pro-Networks: The friendly atmosphere and willingness to help
Pets: Two Springer Spaniels
Life's ambition: To enjoy seeing my family grow up. It goes so fast.
Dream job as a child: To not need to have a Job and be able to see the world. Then reality kicked in when I was about 12 when I started working on a Saturday milk round. All downhill from then.


Customer service KPI performance for April 2020

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Customers spoke to an IT engineer within 18 seconds.

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71.46% of support calls resolved same day.

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100% of customers retained our services.