Diarmuid Merriman, IT Support Engineer, Pro-Networks
Position: Support Engineer
First year in IT: 2015
Joined Pro-Networks: 2015
Home Town: Saltney Ferry
Family: Five brothers and two sisters.
Hobbies: IT, watching a TV series in a day, playing guitar, boxing.
Best thing about Pro-Networks: Going to all the different sites we support and meeting new people.
Life's ambition: Progress in my current career.
Dream job as a child: Power ranger (it was a serious consideration).


Customer service KPI performance for April 2020

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Customers spoke to an IT engineer within 18 seconds.

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71.46% of support calls resolved same day.

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100% of customers retained our services.