Dave McKay, Data Protection Officer, Cyber Security Consultant, Pro-Networks
Position: Data Protection Officer
First year in IT: 1988
Joined Pro-Networks: 2011
Home Town: Llanarmon-Yn-Iâl
Family: Wife
Hobbies: Computer programming, playing in a rock and roll band.
Best thing about Pro-Networks: The camaraderie, the diversity within the client base and the variety of the projects, making a difference to our customers businesses.
Pets: Gretsch G9121 Acoustic Cutaway Electric Tenor Ukulele.
Life's ambition: To keep learning.
Dream job as a child: Pilot Fireball XL5 and/or Stingray.


Customer service KPI performance for August 2019

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Customers spoke to an IT engineer within 12 seconds.

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70.79% of support calls resolved same day.

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100% of customers retained our services.