Corey Ratcliffe
Position: Support Engineer
First year in IT: 1993
Joined Pro-Networks: 2020
Family: Mum, Dad and two older brothers
Hobbies: Playing bass guitar, skateboarding and gaming
Best thing about Pro-Networks: The team!
Pets: Two dogs, Stanley & Toby
Dream job as a child: Video Game Designer


Customer service KPI performance for September 2021

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Customers spoke to an IT engineer within 8 seconds.

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73.12% of support calls resolved same day.

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99.38% of customers retained our services.