Ciham Akgol, IT Support Engineer, Pro-Networks
Position: Support Engineer
First year in IT: 1997
Joined Pro-Networks: 2018
Home Town: Berlin
Family: Married
Hobbies: Movies, music, video games.
Best thing about Pro-Networks: Always willing to go the extra mile.
Life's ambition: Greatest ambition of them all, to look after the loved ones.


Customer service KPI performance for March 2019

It support icon for engineer with headphones

Customers spoke to an IT engineer within 13 seconds.

IT support icon showing stopwatch

74.84% of support calls resolved same day.

IT support icon showing team

100% of customers retained our services.