Carl Jarvis, Customer Service Manager, Pro-Networks
Position: Customer Service Manager
First year in IT: 2000
Joined Pro-Networks: 2008
Home Town: Chester
Family: Partner
Hobbies: Music, cinema, socialising.
Best thing about Pro-Networks: Never a dull moment.
Pets: Step dog.
Life's ambition: To go to the Cheers bar in Boston (achieved).
Dream job as a child: Policeman.


Customer service KPI performance for October, 2019

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Customers spoke to an IT engineer within 14 seconds.

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70.30% of support calls resolved same day.

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99.31% of customers retained our services.