The Need For Speed and Resolution
When end-users need help, they need it fast. Even more importantly, they demand an informed response. Our IT HelpDesk provides that.
IT support is a results business and unless your end-users are getting positive results, unless their problems are being resolved rapidly and successfully, problems can quickly escalate.
That’s why we offer clients the quick, cost effective and solution-driven benefits of the Pro-Networks IT HelpDesk. A team of highly qualified Microsoft Certified engineers ready and waiting to answer your call!
Your out-sourced in-house IT Helpdesk
So instead of going to the trouble and expense of building your own resource or trusting to luck and choosing an overseas option, now you can rely on us. Hundreds of companies already do.
And if you do already run a team, it’s easy to supplement their support with additional Pro-Networks expertise. In fact we’ve even taken on surplus-to-requirements IT staff and placed them back with clients as and when required. Flexible, friendly and fair – whatever it takes to give you the quality cover you need.
In short, our IT HelpDesk provides out-sourced problem-solving – staffed by technical experts, skilled and experienced in meeting even the most complex of challenges – quickly.
The Pro-Network Helpdesk includes:
- rapid Helpdesk response 8.00am to 6.00pm with out-of-hours service available
- minimum five engineers available at any one time
- all calls are answered by our engineers who can actually help you
- remote access technology allowing us to resolve over 90% of all support calls remotely
- escalation to 2nd and 3rd line help for more specialist problems
- ownership of problem even if the issue is with a 3rd party e.g. BT for Broadband issues
- customer portal to enable online tracking of reported problem
- notification by e-mail of progress
Did you know?
All our calls are answered by our highly trained and experienced engineers who can actually help with your problem!