Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.
And if things go too wrong for too long then livelihoods, careers and businesses are on the line.
The real challenge isn’t in recognising the many business benefits of IT support: it’s in choosing the IT support partner best equipped to give you the kind of expert support and cast iron protection that you need.
Perfectly placed between the one-man band who lacks IT support muscle and larger companies bound by size and impersonality, Pro-Networks deliver an assured blend of certified support, experience and expertise.
We’ve been providing IT support and related services for 20 years and in that time have built a large and loyal customer base. Our 99% customer retention rate says you’ll like the service you get.
You might also like the fact that:
- All of our technical staff are Microsoft trained and certified
- We do not employ telephone answerers, 100% of support calls are answered and handled by our engineers
- More than half our support calls are dealt with there and then while you are on the phone
- We provide 24/7 server, backup and internet connectivity monitoring
So whether you’re looking to supplement your existing in-house IT staff or want a virtual IT department to support your business – use us. We’ve got all the expert business IT support service plans you need – whenever and wherever you need them.
Read on to see a summary of the services available to you through Pro-Networks.
Business Armour – IT Support Service
Friendly, flexible and fair – which IT Support Service Plan suits you best?
Option 1: Pro-Networks Standard Support
A reactive service: this is your support safety net and we respond to any issues as and when you need us.
How Standard Support works
We agree a number of annual support minutes and confirm your monthly Direct Debit payments to fund work done during the year. At contract renewal, we compare your utilisation to budget and any difference is invoiced or credited accordingly.