Microsoft Partner for Expert IT Support, based in Chester, supporting business across the North West, North Wales and the UK

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.

And if things go too wrong for too long then livelihoods, careers and businesses are on the line.

The real challenge isn’t in recognising the many business benefits of IT support: it’s in choosing the IT support partner best equipped to give you the kind of expert support and cast iron protection that you need.

Perfectly placed between the one-man band who lacks IT support muscle and larger companies bound by size and impersonality, Pro-Networks deliver an assured blend of certified support, experience and expertise.

We’ve been providing IT support and related services for 20 years and in that time have built a large and loyal customer base. Our 99% customer retention rate says you’ll like the service you get.

You might also like the fact that:

  • All of our technical staff are Microsoft trained and certified
  • We do not employ telephone answerers, 100% of support calls are answered and handled by our engineers
  • More than half our support calls are dealt with there and then while you are on the phone
  • We provide 24/7 server, backup and internet connectivity monitoring

So whether you’re looking to supplement your existing in-house IT staff or want a virtual IT department to support your business – use us. We’ve got all the expert business IT support service plans you need – whenever and wherever you need them.

Read on to see a summary of the services available to you through Pro-Networks.


Business Armour – IT Support Service

pro-network business armour for IT support chester

Friendly, flexible and fair – which IT Support Service Plan suits you best?

Option 1: Pro-Networks Standard Support

A reactive service: this is your support safety net and we respond to any issues as and when you need us.

How Standard Support works

We agree a number of annual support minutes and confirm your monthly Direct Debit payments to fund work done during the year. At contract renewal, we compare your utilisation to budget and any difference is invoiced or credited accordingly.


Option 2: Pro-Networks Premier Support

A pro-active service: covering all your vital IT systems, hardware and software. It includes help desk, remote access and onsite support with an agreed allowance for engineer support work. We automatically monitor and manage alerts for all your key equipment, often fixing problems before you know about them!

We guarantee a four working hour response time for all servers covered, with support desk help 8:00am to 6:00pm Monday to Friday excluding bank holidays. Email and web portal logging is available 24/7. This option offers a reduced hourly rate compared to Standard Support.

How Premier Support Works

Working closely with you, we analyse your IT and its use, agree a number of annual support minutes and confirm your monthly Direct Debit payments to fund work done during the year. Regular emails keep you updated on the status of each task.

At contract renewel, we compare your utilisation to budget and any difference is invoiced or credited accordingly.


Option 3: Pro-Networks Premier Plus Support

A pro-active service: covering all your vital IT systems, hardware and software, it includes all Premier Support features, but with the addition of deeper analysis and monitoring, machine rebuilds, 50GB of critical offsite backups, SLA enhanced response times and reporting.

This really is the ultimate support package available today.

How Premier Plus Support Works

Working closely with you, we analyse your IT and its use, agree a number of annual support minutes and confirm your monthly Direct Debit payments to fund work done during the year. Regular emails keep you updated on the status of each task.

At contract renewel, we compare your utilisation to budget and any difference is invoiced or credited accordingly.


Fixed Priced Support

Both Premier Support and Premier Plus Support packages are available in a fixed price option. This does away with support minutes, and practically every call to us is covered under the package. No alarms, no surprises, just a fixed price IT support package that puts you in complete control of your IT spend.

What is included?Standard SupportPremier SupportPremier Plus Support
Guaranteed Response for Business Critical Server Issues
Telephone Task Logging
Customer Portal and Email Task Logging
Pro-Active Monitoring of Servers
Pro-Active Monitoring of Internet Connections
Pro-Active Monitoring of Anti-Virus
Pro-Active Monitoring of 3rd Party Renewals
Pro-Active Monitoring of Email Flow #1Option
Pro-Active Backup Monitoring
Pro-Active Backup Management
Pro-Active Workstation Patch & Update ManagementOption
Pro-Active Resolution of Alerts
Pro-Active Monitoring of other Network Devices #2
Remote Support for Servers
Remote Support for Desktop PCs and Laptops
Server Patch & Update Management
Workstation Rebuilds #3OptionOption
Account Management MeetingsOptionOption
SLA Enhanced Response TimesOption
SLA ReportingOption
Free Telephone Advice
New Equipment InstallationOptionOptionOption
Disaster Recovery SolutionOptionOption
Off-Site Server HostingOptionOption
Off-Site Remote Backups #4Option
Strategic ConsultancyOptionOption
Backup Email System (domain control required)OptionOptionOption
Fixed Price Plan #5OptionOption
24/7 SupportOptionOption

Download the latest copy of our Business Armour brochure

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