Team Pro-Networks reached a special milestone at 9.03am on 24 August: dealing with the 200,000th request for help from our clients.
The milestone customer support task was successfully handled by Pro-Networks’ specialist response team led by Zig Kruschke.
A ‘task’ can be a simple single piece of work such as dealing with a request for a password reset or setting up a new user.
It can be also be something a lot more complex and time-consuming such as introducing a new server or implementing an entire infrastructure refresh.
The client portal/helpdesk system was introduced in October 2003 replacing the carbon copy ticketing system that was in place from the company’s launch in June 2002.
Previous milestones include task number 50,000, for Bowcock Cuerden, and task number 100,000 which was for Alan’s Skip Hire – both customers since day one.
Our 200,000 task was for Credico, by comparison a new customer to Pro-Networks.
“We’re proud to have one of the best-qualified and most accredited teams of IT problem-solvers in the region and problem-solving is what we do best,” said Pro-Networks Managing Director Paul Crudge.
“This is a great achievement for the business,” he continued. “I want to thank our amazing clients for their immense loyalty and continuing support.”