Published 24 Sep 2019

A new study by Newbury-based market research company Vanson Bourne for Dynatrace has revealed that IT departments spend on average more than $3.3m (£2.64m) on performance problems.

The global survey, which is entitled ‘Top challenges for CIOs in a software-driven, hybrid, multi-cloud world’, involved 800 chief information officers (CIOs). The average organisational spend on addressing IT performance problems was $2.5m in 2018, but the study reveals that this overhead has since risen by 34%.

Furthermore, IT teams, according to the report, seem to be spending about a third of their time on just dealing with IT performance issues. The evolving, ever-more-complex nature of the IT landscape is believed to be one of the most significant challenges they face.

Another finding revealed by the study regards how often a mobile or web application interacts with different systems. On average, a typical transaction from such applications passes through 37 different technological components or systems. This reflects the increasing complexity in IT systems, inevitably making it more challenging to achieve satisfactory performance levels.

Of the concerns that businesses have as they move towards the cloud, 52% of respondents cited reputational damage and 49% mentioned lost revenue. Many of the participating CIOs also shared their apprehensions about a contemporary, interconnected, and complex IT architecture and the effect it may have on IT performance levels. Some 74% of the CIOs also expressed their belief that it will soon become very challenging to manage IT performance levels effectively as the complexity of IT systems increases. What’s more, 44% of the CIOs believe a failure to manage IT performance will threaten the existence of their business. Businesses reported having an average of six outages in the last year where operations, user experience or revenue were impacted.

The study also highlights how most CIOs are likely to implement new technology stacks in the coming year. The new technologies they intended to launch included private cloud (95% cited this as something they plan to implement), software as a service (SaaS) (94%), infrastructure as a service (IaaS) (91%), platform as a service (Paas) (89%), microservices (88%), containers (86%), and server-less computing (85%).

The software environment is constantly evolving, and enterprise applications that operate within hybrid cloud environments are becoming ever more complex and dynamic. It is not unusual these days for them to comprise millions of lines of code, thousands of interconnected services, and numerous dependencies. It’s therefore unsurprising that 76% of the respondent CIOs believed they lacked a complete picture of an application’s performance when it runs within a cloud-native architecture.

The report makes it clear that it is becoming increasingly hard to solve performance issue just by devoting more staff to it. With a complex IT project, building your own in-house IT team is not always the most affordable or effective solution, and it may be better to outsource some tasks to a company that already has the necessary skills. At Pro-Networks, with our IT support and services, we can help you to implement your projects, such as by assisting you in deploying a cloud solution.

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