Microsoft Partner for Expert IT Support, based in Chester, supporting business across the North West, North Wales and the UK

A customer charter might sound a little grand, a little high-brow perhaps, but how better to express our commitment to you and your business?

Rather than just sprinkle comforting platitudes throughout the website, we’d like to state ‘on the record’ the many different ways that we strive to make our relationship with you a success – our absolute focus on your IT health, wealth and happiness.

Customer Charter for All Customers

Respect

We will always treat you fairly with respect.

Friendliness

Our staff are friendly and polite.

Clarity

No geek-speak, no acronyms, no techie talk. Just plain English.

Professionalism

We will provide the same level of professional expertise you would expect from your solicitor or accountant.

Generosity

We will give advice freely, honestly, openly and without charge.

Integrity

We may not always tell you what you want to hear, but we’ll always tell you what you need to know.

Environmental awareness

We will always do our best for the environment.

Expedience

If there’s a simpler, more cost effective way of doing something, we’ll do it.

For Customers on a Support Contract

Quality

We will maintain your systems to the highest standard, to ensure your systems are as reliable as possible.

Expertise

All support calls are answered by a trained engineer.

Attention

We will answer e-mail and telephone calls promptly issuing acknowledgement and task (TK) identification numbers wherever required.

Structure

We will manage our workload effectively. All issues are addressed in a structured and orderly manner.

Feedback

Quick, clear feedback on problems.

Prioritisation

Low, medium, high or critical cases actioned accordingly.

Security

We are who we say we are. All engineers carry identification when attending site.

Did you know?

We are the human face of world-class IT support. Just because we work with machines doesn’t mean we behave like them.