A customer charter might sound a little grand, a little high-brow perhaps, but how better to express our commitment to you and your business?
Rather than just sprinkle comforting platitudes throughout the website, we’d like to state ‘on the record’ the many different ways that we strive to make our relationship with you a success – our absolute focus on your IT health, wealth and happiness.
Customer Charter for All Customers
We will always treat you fairly with respect.
Our staff are friendly and polite.
No geek-speak, no acronyms, no techie talk. Just plain English.
We will provide the same level of professional expertise you would expect from your solicitor or accountant.
We will give advice freely, honestly, openly and without charge.
We may not always tell you what you want to hear, but we’ll always tell you what you need to know.
We will always do our best for the environment.
If there’s a simpler, more cost effective way of doing something, we’ll do it.
For Customers on a Support Contract
We will maintain your systems to the highest standard, to ensure your systems are as reliable as possible.
All support calls are answered by a trained engineer.
We will answer e-mail and telephone calls promptly issuing acknowledgement and task (TK) identification numbers wherever required.
We will manage our workload effectively. All issues are addressed in a structured and orderly manner.
Quick, clear feedback on problems.
Low, medium, high or critical cases actioned accordingly.
We are who we say we are. All engineers carry identification when attending site.
Did you know?
We are the human face of world-class IT support. Just because we work with machines doesn’t mean we behave like them.